Our care
From the moment you or a loved one are diagnosed with a life-limiting illness, we offer you FREE medical, physical, practical and emotional care and support, over the phone, in the comfort of your own home, in the community or at our specialist care centres in Luton and Bedford.
Our vital support extends to your family and friends too, including your children.
Our approach is inclusive. Ensuring we respect your preferences, beliefs and customs and offer complete privacy and dignity at all times.
When you get in touch, we’ll listen and suggest options that are right for you. As your needs change, our support will too.
View hospice UK’s postcode care finderAdult Care Advice Line
Looking for help or support for you or a loved one. Call our FREE Care Advice Line anytime on
0808 1807 788
Adult care and support
adult patients were cared for and supported last year
home visits were made to our patients and their loves ones
of our adult patients came to Keech through a self-referral
Access our care
If you, your patient or a loved one have been diagnosed with a life-limiting illness including cancer, motor neurone disease, dementia, lung, heart, kidney or liver disease OR if you’re unsure and need to speak to someone, please don’t wait, complete a referral form today and we can help to give you the support you need
Care tailored to your needs
Once we receive a referral from you or your healthcare professional, our team will get in touch to arrange an initial meeting at a time that suits you.
During this meeting, we’ll talk about what matters most to you and your family and explore how we can best support you.
All our care is tailored to meet your individual needs, which means you might receive support at home, visit us for an appointment, join a video call, or stay at the hospice if needed
Take a tour of our Luton site
If you’ve never visited us before, you may be wondering what a hospice looks like. We want to reassure you that the hospice is a bright and beautiful place, full of life
Take our 360° tour, and see beyond the entrance doors of our Luton hospice.
Simply click on the video to get started
If you want to visit the hospice in person, we offer tours of our Luton and our Bedford sites. Simply call us on 01582 492339 or email us at letmehelp@keech.org.uk
Book a tour
Frequently asked questions
What is palliative care?
Palliative care is all about improving your quality of life, and relieving your symptoms whether these are physical, emotional, psychological, social, economic or spiritual.
Palliative care is about empowering you to live better, for longer, with your life-limiting or terminal illness.
Health conditions that may call for palliative care include chronic lung disease, heart failure, motor neurone disease, non-curable cancers, multiple sclerosis and progressive supernuclear palsy.
For more information on palliative care, visit the Hospice UK website
What is the difference between a hospice and a hospital?
As a hospice, we provide on-going, wide-ranging support that focuses on the whole person; we also extend our support to your family and friends as they too are going through a difficult time.
All our staff are trained specifically in the needs of people who have a progressive condition and we offer very individualised care.
We can provide a lot of the services and facilities of a hospital but pride ourselves on a more homely and welcoming environment.
Do you offer care at home?
Yes, you have choices in where we support you.
You can come to the hospice to make the most of our day services. Our community team can come and care for you in your own home, or you can stay at the hospice at our adult in-patient unit for short stays or end-of-life care.
If I am in pain how will it be controlled?
We have a lot of experience in pain control and your pain management care plan will be based on a detailed individual assessment; we then consult you on the range of medications and non-drug therapies that can help.
If I stay overnight, can my family stay with me?
Yes, we have family accommodation on both the children’s and adult units, so families can stay at the hospice, too. They can even stay with you in your room if they choose.
Meals are available for loved ones at a small cost from our restaurant, Valerie’s.
What are the visiting times?
There is no restriction on visiting times or numbers, but please respect other patients and take advice from the senior nurse on duty. Normal visiting times are from 8am-10pm.
Children are welcome. Pets are welcome- they are part of the family too, but please do take advice from the senior nurse on duty.
