Our Governance & Funding | Keech Hospice Care

£22 k

a day is what it costs to support local patients and families

2143

people were cared for and supported last year

£6.5 m

is the amount our services save the NHS a year

Our Funding

We raise over seventy percent of our funding through generous donations from our local community and the sale of donated goods in our shops. In addition, the NHS and local authorities make a funding contribution.

Our annual accounts provide an in-depth look at our operations, including our income and expenditure.

Read our annual report

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Our care regulator

Our Care Services are regulated by the Care Quality Commission (CQC) who are the independent regulators of health and adult social care in England. They ensure we provide safe, effective, compassionate and high-quality care.

The CQC last completed a routine inspection of our services in November 2024 and rated us as ‘good’ overall. The full inspection report was published in March 2024.

Read the CQC Report

Our Governance

The community generously contributes a great deal of money, time and effort to sustain our work. We must always act with integrity and demonstrate we are a trustworthy organisation by using these resources wisely, prudently and effectively.

Our Quality Accounts

Our Quality Accounts look back on how well we have done in the past year in achieving our goals and look forward to the year ahead, defining what our priorities for quality improvements will be and how we expect to achieve and monitor them.

Read our quality account

Our Patient Safety Framework (PSIRF)

The PSIRF framework helps to provide the charity with clear direction and purpose as to how adults and children are to be kept safe in the hospice’s care and ensure no preventable harm occurs.

Read our PSIRF framework

Creating an inclusive working environment

We are committed to embedding good diversity and inclusion practice into all our activities so that the organisation becomes a richer and more diverse place to work

Central to this is our commitment to eliminate discrimination on the basis of gender, age, disability, race, religion or belief, sexuality or social class.

We aim to provide accessible services, delivered in a way that respects the needs of each individual.

Read our gender pay gap reports:

2022
2023
2024

Read our equity, diversity and inclusion policy.

Your medical records and the Caldicott guardian

There may be times you feel you’d like to see the medical records we keep about you or your child. You can request these records in writing to the Caldicott Guardian, explaining why you need them and the time frame you would like them to cover.

We will consider your request and reply, explaining how long it will take for us to get them to you and arrange for collection.

The Caldicott Guardian is the member of staff responsible for requests of this kind. Our Caldicott Guardian is Elaine Tolliday, our Deputy CEO and Clinical Director.

Requests can be made via post to:
Caldicott Guardian,
Keech Hospice,
Great Bramingham Lane,
Streatley,
Luton,
LU3 3NT

Or by email at caldicott@keech.org.uk.

Our privacy policy statement

Keech Hospice is committed to protecting your personal information. This privacy policy explains how we collect and use data about you, whether your data will be shared with anyone else, and the ways you can control how your data will be used in the future.

Should you wish to contact us about the way we use your information, you can contact our Data Protection Officer by telephone on 01582 492339, by email at info@keech.org.uk, or by post at: Keech Hospice, Great Bramingham Lane, Luton, LU3 3NT.

Read our statement.

Withdrawing consent

Where we process your data under the lawful basis of consent, you have the right to withdraw your consent at any time. You can do this by contacting us. We also send links with all communications that allow you to withdraw consent by following the link.

If you would like to withdraw your consent to photography and videography usage at any point it is your right to do so.

To exercise any of these rights, please contact us at the address below. Please address any of the above requests to our Data Protection Officer at Keech Hospice, Great Bramingham Lane, Luton, LU3 3NT

The Fundraising Regulator

We are registered with the Fundraising Regulator and fundraise in accordance with the Fundraising Code of Practice. We are committed to upholding their Fundraising Promise

Find out more

The Gambling Commission

The Keech Hospice Lottery is licensed by the Gambling Commission as a Society Lottery, Licence No. 025093.

The Lottery Promoter is Keech Hospice, and our Responsible Person is Mr Rob Davies.

Find out more

We welcome your feedback

We always welcome comments about our services. Whether it’s a suggestion, compliment or complaint, your views can help us to make sure the quality of our care is consistently of a high standard. If a problem does arise, we like to put it right as soon as we can.

If you have a concern about the service you receive, you can raise this verbally, in writing or email using the link below.

If you wish to make a written complaint, you can write directly to the Chief Executive Officer, Keech Hospice, Great Bramingham Lane, Streatley, Luton, LU3 3NT.

We aim to acknowledge all complaints within two days of receipt and respond in full within 20 working days from receipt of your complaint.

Get in touch