Comments, compliments and complaints
We always welcome comments about our services. Whether it’s a suggestion, compliment or complaint, your views can help us to make sure the quality of our care is consistently of a high standard. If a problem does arise, we like to put it right as soon as we can.
How can I make a complaint?
If you have a concern about the service you receive, you can raise this verbally with any member of staff.
If you wish to make a written complaint, you can write directly to the Chief Executive Officer, Keech Hospice Care, Great Bramingham Lane, Streatley, Luton, LU3 3NT or email us at email@example.com.
We aim to acknowledge all complaints within two days of receipt and respond in full within 20 working days from receipt of your complaint. Our comments, compliments or complaints leaflet explains the complaint process in full.