Children’s advice line

Contact our care team for specialist advice and support

Call our Freephone Helpline on 0800 0356 497 or email

Open 24 hours a day, seven days a week.


If our lines are busy, please call back. Alternatively, you can call (AIPU) on 01582 492339 who will sign post you. Thank you.


What is the children’s advice line?


It’s specialist support for you and your child, at the end of the phone, 24 hours a day, seven days a week.

Your call will be answered by one of our team from Keech Hospice Care’s children’s services, no matter what time of day. There is also specialist nurse advice available when needed.

Who is it for?

For parents and carers of a child with a life-limiting condition, as well as health professionals. We cover Hertfordshire, Bedfordshire and Milton Keynes.

How can the children’s advice line help me?

It can help a lot – you’ll have a specialist in caring for children with life-limiting conditions just a phone call away.

We offer:

    • One-to-one advice for you and your family
    • Symptom management support
    • Signposting to services who may be able to offer your family further support
    • Liaison with other services involved in the care of your child
    • Guidance for health and care professionals.