How we are governed

There are a number of processes and bodies that govern how we are funded and how we deliver our service. Our board of trustees takes overall responsibility, acting collectively to govern the hospice and make decisions at board meetings.

If you would like to see your medical records, the Caldicott Guardian is legally responsible for these requests.

There are also specific regulatory bodies we must comply with including the
Care Quality Commission and the Fundraising Regulator.

Care Quality Commission

We are regularly assessed by the Care Quality Commission, who are the independent regulator of health and social care in England. They inspect our healthcare services and provide an external validation of them.

Law and legislation

We are registered with the Fundraising Regulator and fundraise in accordance with the Fundraising Code of Practice. We are committed to their Fundraising Promise, which you can read here.

There may be times you feel you’d like to see the medical records we keep about you or your child. You can request these records in writing, explaining why you need them and the timeframe you would like them to cover.

Elaine Tolliday

Requests can be made via post to:

Caldicott Guardian,
Keech Hospice Care,
Great Bramingham Lane,

Or by email at

We will consider your request and reply, explaining how long it will take for us to get them to you and making arrangements for collection.

The Caldicott Guardian is the member of staff responsible for requests of this kind. Our Caldicott Guardian is Elaine Tolliday, our clinical director. Her role is:

  • To ensure personal information about patients is used legally, ethically and appropriately at all times.
  • To champion confidentiality throughout the organisation, and make sure the importance of confidentiality and data protection are reflected in the organisation’s strategies, policies and procedures.
  • To apply their expertise in confidentiality and data protection to cases involving patient information.
  • To oversee all arrangements and relationships with other organisations or individuals involving the sharing of patient information, whether for clinical reasons or otherwise.
  • To ensure confidentiality is not broken when information is shared, unless there is an overriding public interest or the patient has consented.
  • To review all exceptional requests for information about patients, such as requests from the police, a safeguarding authority, a family member or legal representative of the patient.
  • To make sure information is not supplied until a legal basis has been established.
  • To act as a focal point for any staff concerns or queries about confidentiality issues.

You can learn more about how we protect your information by reading our ‘how we use and safeguard your information‘ leaflet.

Keech Hospice Care is committed to eliminating discrimination on the basis of gender, age, disability, race, religion or belief, sexuality or social class. We aim to provide accessible services, delivered in a way that respects the needs of each individual. Our staff and volunteers are central to this commitment and we aim to develop a workforce that is diverse, non-discriminatory and where equality and diversity values are embedded into every day practice, policies and procedures so that equality and diversity becomes the norm for all.

Read our Gender Pay Gap Report for April 2023.

Read our Gender Pay Gap Report for April 2022.

Read our Gender Pay Gap Report for April 2021.

Read our Gender Pay Gap Report for April 2020.

Read our Gender Pay Gap Report for April 2019.

Read our Gender Pay Gap Report for April 2018.