Patient services update for Covid-19 – January 2021

13 January 2021

Our priority is always the health and wellbeing of our patients and their families, staff and volunteers.

With the continuing coronavirus situation across the UK, we are taking further precautions so we can maintain our care services. We believe the actions we are taking will give us the very best chance of achieving this and ensure we can help as many people as possible in the coming weeks.

For this reason, we are:

• Increasing our telephone and video-conference services for patients and their families.
• Ensuring our children’s advice line is manned by a qualified nurse 24 hours a day, seven days a week. If you have a child with a life-limiting or terminal illness and you live in Bedfordshire, Hertfordshire or Milton Keynes, you can call the free phone number on 0800 035 6497 or contact your health professional.
• Continuing to operate the My Care Coordination Team’s 24-hour advice line for palliative adult patients registered with a Luton GP. Patients, families and carers should call on the free phone number 0808 180 7788 or contact their health professional.
• Continuing patient visits at the hospice but restricting access to immediate family and close friends only. Please see our Visiting update for more detail.
• Continuing with our community visits for patients with the highest level of need.
• Moving to virtual platforms for our all children’s and adult day support services until further notice.
• Operating our Wellbeing Centre for blood transfusions and some face-to-face rehabilitation services. Remaining rehabilitation services continuing virtually.
• Our hydrotherapy pool is closed until further notice.
• All non-patient-related visitors and contractors are not allowed into the building.

We would like to take this opportunity to thank you for your continued support and patience throughout this ongoing situation. Please look out for continued updates at, on our social media channels and via email.

For the latest updates on coronavirus, visit

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